Privacy policy
Last updated: 22 August 2026
This Privacy Policy explains how PROGEN Clothing processes personal data when you visit or use https://progenclothing.be, create an account, place an order, contact us, or otherwise interact with our online shop.
1. Data controller
The data controller is:
Company: PROGEN Clothing
Address: Gentstraat 10, 9140 TIELRODE, Belgium
Company registration/KBO number: 1038.865.842
VAT number: BE1038865842
Email: contact@progenclothing.be
For privacy-related questions or requests, please contact us using the email address above.
2. Personal data we process
Depending on how you use the website, we may process:
identification and contact details, such as your name, email address, telephone number and billing or delivery address;
account information, such as login details and account-related information;
order, delivery, return, complaint and customer-service information;
payment and transaction information. Payment details are processed by the relevant payment provider and are not intended to be stored by us in full;
information you submit through a contact form or by email, including your message;
technical information, such as IP address, browser, device and website-usage information;
cookie and analytics information, subject to your cookie choices.
Please do not include unnecessary sensitive personal data in a contact form or email.
3. How we collect your data
We collect personal data when you browse the website, create an account, place an order, submit a contact form, contact us by email, request a return or complaint, or consent to optional cookies or communications.
4. Purposes and legal bases
| Purpose | Legal basis |
|---|---|
| Creating and managing a customer account | Performance of a contract or steps taken at your request before entering into a contract |
| Processing orders, payments, delivery, returns and complaints | Performance of a contract and compliance with legal obligations |
| Sending transactional messages, such as order and delivery updates | Performance of a contract or our legitimate interest in managing the shop |
| Responding to questions and contact requests | Our legitimate interest in responding to requests, or steps taken at your request |
| Accounting, tax, fraud prevention, security and legal compliance | Legal obligation and our legitimate interests |
| Website security, technical operation and essential functionality | Our legitimate interests and, where applicable, legal obligations |
| Analytics and optional cookies | Your consent, where required |
| Future promotional communications | Your consent where required by law; you may withdraw it at any time |
5. Cookies and analytics
We use necessary cookies to operate the website, maintain security, remember essential preferences and provide requested shop functionality. We also use Google Analytics to understand how visitors use the website. Optional analytics and other non-essential cookies are used only in accordance with your choices through our cookie-consent mechanism. You can change or withdraw your consent through the cookie settings available on the website.
Because cookie settings and the services used may change, please consult the cookie banner and cookie settings for the current list of cookies, providers, purposes and retention periods.
6. Service providers and recipients
We may share personal data only where necessary with trusted service providers that help us operate the shop, including:
WooCommerce and our website hosting and technical service providers;
payment providers used at checkout, including Stripe and WooPayments, and any other payment method you select;
DPD and/or bpost for delivery and return-related services;
Google, in connection with Google Analytics, where permitted by your consent and applicable law;
email and communications providers used to deliver service messages.
We do not currently use Hostinger Reach for marketing communications. If we introduce newsletters or promotional emails, we will request consent where required and provide an easy unsubscribe option.
Service providers may process data outside the European Economic Area. Where this occurs, we rely on a lawful transfer mechanism under the GDPR, such as an adequacy decision or appropriate safeguards, where applicable.
7. International sales
We currently intend to sell and deliver to customers within the European Economic Area. If we begin selling or delivering outside the EEA, we will update this Privacy Policy and provide any information required by applicable law.
8. Retention
We keep personal data only for as long as necessary for the purposes described in this policy. Account and customer-service data are generally kept while your account or relationship is active and for a reasonable period afterwards. Order, invoice and accounting records are kept for the period required by applicable Belgian legal and tax obligations. Data needed to establish, exercise or defend legal claims may be kept until the relevant limitation period has expired. Marketing data is kept until consent is withdrawn or the data is no longer needed. After the applicable period, data is deleted or anonymised unless a further legal basis permits retention.
9. Your GDPR rights
Subject to the conditions and exceptions provided by law, you may have the right to:
access your personal data;
correct inaccurate or incomplete data;
request deletion of your data;
request restriction of processing;
object to processing based on legitimate interests;
receive data you provided in a structured, commonly used and machine-readable format;
withdraw consent at any time where processing is based on consent.
To exercise a right, email contact@progenclothing.be. We may ask for information reasonably necessary to verify your identity. You also have the right to lodge a complaint with the Belgian Data Protection Authority:
Belgian Data Protection Authority
Drukpersstraat 35
1000 Brussels
Belgium
Website: https://www.dataprotectionauthority.be
10. Security
We use reasonable technical and organisational measures designed to protect personal data against unauthorised access, loss, misuse, alteration or disclosure. No online transmission or storage system can be guaranteed to be completely secure.
11. Children
Our online shop is not directed specifically at children. We do not knowingly collect personal data from children without appropriate parental or guardian involvement. If you believe a child has provided personal data to us, please contact us.
12. Changes to this policy
We may update this Privacy Policy when our website, services, legal obligations or processing activities change. The latest version will always be published on this page, with the date shown at the top.
This Privacy Policy is intended to describe our current processing activities in clear terms. It is not a substitute for legal advice, and we recommend obtaining professional legal review if you require a formal compliance assessment.